How commissioning a handmade watch actually works

Most people have bought a watch. Very few have commissioned one. The word itself can make the process sound formal, or intimidating, or reserved for collectors who already know the vocabulary. It is none of those things — but because almost nobody explains it plainly, we will.

This is how it works at Reigi. Most independent ateliers follow some version of the same arc, so if you are considering a handmade watch from anyone, this is roughly the journey you are stepping into.

It starts with a conversation, not a form

You write to us — email or WhatsApp, whichever feels natural. You tell us which watch speaks to you, and anything you want us to know. There is no script on our side: you are talking directly with the people who make and deliver the watch. Expect questions from us, too. Which corner is yours? What is the watch marking? Is there a detail you want to talk through?

This stage costs nothing and commits you to nothing. Some conversations turn into commissions in a week; some breathe for months. Both are normal.

The brief

When the direction feels right, we agree the details together: the model, the fit of the strap, any individualisation — an engraving, a date, a story you want the watch to carry. We are straight about what is possible and what would compromise the design. Everything agreed is written down, so you know exactly what will be built.

The reservation

A reservation of half the price confirms the commission and starts the build. It is paid by bank transfer — no card forms, no checkout page. From this point, the watch on the bench is yours: it is not stock being finished, it is your watch being made.

The build, and staying in the loop

Each watch is built to order, so the honest schedule depends on the queue and the season. We agree a realistic estimate when the commission is confirmed — and we keep you informed while the watch is on the bench, rather than going quiet for months.

Delivery — and everything after

The balance is settled before delivery, and the watch ships insured, worldwide, with its handmade strap and box. Then the part most people forget to ask about: what happens after. A Reigi carries a five-year warranty from delivery, and its first full service is included in the price. You can return the watch within 14 days of delivery, unworn and in original condition — although we would rather answer every question you have before the build begins than after it ends.

If you are in Finland, there is a simpler way to start: visit the atelier in Jyväskylä, by appointment. Handle the watches, meet the maker, and decide with the object in your hands.